We have summarized frequently asked questions in our office.
Please read before you contact us.
Refer to these pages for further information.(Another window will be opened.)
If you have lost your ID or registration code, you should apply reissue it.
How to confirm your ID(for student).
You should prepare your Student IC card.
If you have lost your Student IC card, you should apply reissue it.
Contact with a student section of your department.
"Non-degree student" is research student,special student,auditing student,subject student.
SSO-KID and registration code will be announced at the student office which you belong.
For Faculty and Staff
How to confirm your ID(for faculty and staff)
If you have lost your SSO-KID card, you need to submit the reissue application form.
Contact with your personnel section.
Check your ID and password at the login test site.
If your access was succeed on the login test page,
there are no troubles about your ID and password.
There may be other causes.( QA2-1.)
If your access was denied at the login test site,
the trouble might be in the ID or password which you entered.( QA2-2.)
Is your ID permitted to use on the system?
Refer to the service list page and contact to an administrator of the system.
Is not there any problem in your PC settings? (for Mail services, wi-fi)
Refer to the service list page and check the manual.
If you have any queries or problems about settings, contact to the administrator with the system.
At that time, you should tell them that there is no problem about your login ID and password.
The same trouble is taking place around you?
The cause might be network setting or trouble.
Check below and ask a network administrator of your section.
Which text did you enter on the password field at the login test site?
Regstration code(Initial password)
You need to Register your ID.
You can't use the registration code (or the initial password) as your password.
You need to set your password before using the ID at the foremost time.
Your own password
You need to reset your password. Read and follow the instructions on the site.
If you do not recognize the password you can reset the password in the following way.
Reset the password yourself.（パスワード再設定）
Request password initialization.（パスワード初期化依頼）
Please bring your Student ID card to the student office which you belong.
If you belong to out of these campuses, please come to a student division of your department with your student ID card.
For faculty and staff
With preparing your SSO-KID and registration code (Initial password), call us.
We will reset your password to registration code.
Authenication and Authorization Working Group
Information Infrastructure Initiative, Kyushu University
Information Administrative Section
Information Infrastructure Initiative at 3th floor
Please check the procedure on the following page.
Please confirm that there is no mistake in input.
It is recommended that you copy and paste the registration code by exporting it to Notepad etc. and viewing it.
Be careful not to include "line feed code" or "space" at this time.
Please check if the initial password contains confusing symbols.
Is the date of birth input correct?
Birthday is formedas 8 numbers.（Jan.23 1969 → 1969/01/23）
If there is no problem with the above input, please contact us by e-mail.